I. Introduction
Nothing means to us more than protecting the privacy of our users and safeguarding your personal information. Apart from catering to your booking needs, we are committed to ensuring that your personal information will solely be used for the purposes in which you gave them. We are Hop Hostel Hospitality Inc. This document describes how we use and process your data in a manner which we trust to be plain, concise and understandable for you. Should you have any questions with regard to any section of this document, please contact us in the information provided below and we would be happy to address your concerns. If you disagree with our Privacy Policy, we regret to ask you to discontinue our services. As your welfare is our primary concern, we do not want to make you feel constrained to unwillingly agree to our policies. Still, we hope that our Privacy Policy meets your expectation and pacifies your concerns on sharing your personal information.
II. Types of information that we may obtain from you
The company collects and uses information which you voluntarily provide to us. To make it easier for you to use our services, we ask that you register your information with us. We only require your name and email address for registration to ensure that you are a real person. Additionally, registration allows you to save your personal information for easier and faster bookings. You may also opt to participate in our promotional activities or other features which are only available to account holders. For making bookings or reservations, we would need additional contact information such as your full name, home address, telephone number, date of birth, the names of any guests travelling with you, and any preferences which you may have. Payment information shall only be required once you opt to complete the booking/reservation.
Should you have any concerns with your booking/reservation, we may need to ask additional information from you. Rest assured that additional information requested shall only be pertinent to your concerns.
III. How we use the information obtained from you
Primarily, we use your personal data to make bookings/reservations on your behalf. We know how hard it is to plan, select, schedule, and book your getaway. For us, the ideal vacation is one that is easy, convenient, and stress-free. This is what we provide to you, our customers, to ensure that your getaway would be a time for adventure, relaxation, and enjoyment.
Apart from this, we may use your information to facilitate assistance with any of your concerns. Since we aim to provide you with a worry and hassle-free vacation, we may share the information we collect to our partners for them to address your needs.
We hope that in this way we would meet all of your expectations.
We may also use your information for marketing activities and to update you of our discounts and promos. Should you accept, we can send you regular updates of travel-related products and services. You can unsubscribe anytime by clicking the unsubscribe link which is included in each newsletter.
There may also be instances where our personnel may need to contact you by phone, email, text messaging, or other means (such as WhatsApp or Viber) to respond and handle any requests or concerns which you or the travel partners may have with your trip.
Finally, in certain cases, we may need to use your information to handle and resolve any legal disputes to enforce the terms of our online reservation service or to comply with lawful requests from law enforcement agencies.
IV. How we share any information obtained from you
As we are considered a travel intermediary, there are certain circumstances where we need to share your information with third parties.
First of all, we need to share your information with the trip provider you booked. Depending on the trip reservation and the trip provider, this may include your name, contact details, payment details, the names of the guests travelling with you and any preference or other information you specified when you made your trip reservation. If you have a query about your trip, we may contact the Trip Provider and ask them to handle your request. Unless payment is made during the booking process via our website, we will forward your credit card details to the booked Trip Provider for further handling (assuming you’ve provided us with those details during your booking process). In cases of reservation-related disputes, we may provide the Trip Provider with information about the reservation process as needed to handle the dispute. This may include a copy of your reservation confirmation as proof that a Trip Reservation was actually made.
Moreover, in order to support the use of our services, your details may be shared with our subsidiaries which act as our service providers, including in relation to customer support services.
When a chargeback is requested for your Trip Reservation by either you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution to handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.
We may also disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so. We may need to further disclose personal data to competent authorities to protect and defend our rights or properties, or the rights and properties of our business partners. When you make a reservation on a business partners’ website, please also take the time to read their privacy notice if you wish to understand how these business partners may process your personal data.
The transmission of personal data as described in this Privacy Statement may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. In these situations, as may be required, we make contractual arrangements to ensure that your personal data is still protected in line with European standards. You can ask us to see a copy of these contractual agreements using the contact details below.
V. How we store any data obtain from you
We observe reasonable procedures to prevent unauthorised access to, and the misuse of, personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.
VI. Personal information of children
The services we offer are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. In limited cases as part of a reservation, purchase of other travel-related services, or in exceptional other circumstances (such as features addressed to families), we may collect and use information of children only as provided by the parent or guardian or with their consent. If we become aware that we processed the information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.
VII. Your rights
We want you to be in control of how your personal data is used by us. You can do this by asking us for a copy of the personal data we hold about you; by informing us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you; in certain situations, by asking us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we use your personal data; and in certain situations, by asking us to send the personal data you have given us to a third party.
Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal data subject to applicable law.
We rely on you to ensure that your personal data is complete, accurate and current.
Please do inform us promptly of any changes to or inaccuracies of to your personal
data by contacting us.
For any of your requests in regards to this Privacy Statement and to exercise any of your rights or if you have a complaint, please contact us at reservation@hophostel.com.ph. You may also contact your local data protection authority.
VIII. Effectivity and contact information
This privacy policy may be changed from time to time subject to the discretion of our Company and to be compliant with laws, rules and regulations. It is your obligation to regularly visit this website to check if there are any changes with this Privacy Statement.
If you have any questions about this Privacy Statement or about our processing of your personal data, please contact us at reservation@hophostel.com.ph.